Job Description  

Seeking a strategic, experienced, self-sufficient individual to manage complex and cross-functional change projects to ensure regulatory changes, mandates, and/or requirements that can impact Elavon’s technical infrastructure but could also have Operations and merchant-facing impacts. Individual contributor will be able to collaboratively identify, evaluate, and implement requirements from an Operations perspective in a coordinated and prioritized manner.  

Essential Functions  

Support multiple assigned projects which may be general, or systems related in nature  

Interface with internal and external resources to ensure successful and timely completion in accordance with Operations’ needs  

Assess impact of quarterly releases on Operations  

Work closely with Product, Sales, Compliance, and others as a liaison for Operations  

Develop business readiness plan for projects and/or change initiatives  

Identify risks and develop risk mitigation tactics  

Identify and manage anticipated resistance to change  

Support development of communications and training efforts relevant to change initiatives  

Provide reports and relevant updates to management and project teams  

Escalate concerns related to project execution to leadership in a timely manner in coordination with key project stakeholders; take the initiative to resolve project issues in a proactive and self-sufficient manner  

Build and maintain strong, long-lasting internal relationships  

Ensure tracking of Change Failure events and root cause analysis and report issues   

Define and measure success metrics and monitor change progress, providing reporting and storytelling through PowerPoint presentations  

Participate in training users and communicating project status, accomplishments, and risks  

Skills and Qualifications  

A solid understanding of how people go through a change and the change process  

Experience and knowledge of change management principles, methodologies, and tools   

Ability to manage multiple tasks/projects and deadlines simultaneously  

Thorough knowledge of call center, payments, or related operations  

Exceptional communication skills – both written and verbal   

Excellent active listening skills   

Ability to clearly articulate messages to a variety of audiences   

Ability to influence others and move toward a common vision or goal   

Flexible and adaptable; able to work in ambiguous situations   

Resilient and tenacious with a propensity to persevere   

Forward-looking with a holistic approach   

Organized with a natural inclination for planning strategy and tactics   

Problem solving and root cause identification skills   

Able to work effectively at all levels in an organization   

Must be a team player and able to work collaboratively with and through others   

Acute business acumen and understanding of organizational issues and challenges   

Familiarity with project management approaches, tools, and phases of the Agile project lifecycle  

Experience with large-scale organizational change efforts   

3-5 years of operations-related experience  

Preferred Skills and Qualifications  

Bachelor's degree, or equivalent work experience  

Visa/MC Associations knowledge of framework and familiarity with Card Brand quarterly articles  

Experience in risk management, effective communication, project management, process management, process improvement, global organizational effectiveness, and change management  

Thorough understanding of Payments industry  

Management/Leadership experience  

Jira framework knowledge  
 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,810.00 - $78,600.00 - $86,460.00