Job Description

Responsibilities

About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data. U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Responsibilities: - Drive the deployment of operations in US market, and build partnerships with local key players in the logistics industry - Create operation plans to address issues and hedge the risks caused by market or policy changes if needed - Manage the day to day operations and drive for continuous improvement - Ensure procedures and regulations are enforced, and continuously improve the key metrics of productivity, service quality, cost effectiveness and stakeholder satisfaction - Monitor the day-to-day operations, identifying any gaps, opportunities and/or roadblocks hindering the overall customer experience/customer journey and partner with the respective merchants/providers to drive performance improvements. - In partnership with data science, create reporting mechanisms (Dashboards, Daily/Weekly Snapshots, etc.) to highlight the key metrics of productivity, service quality and stakeholder satisfaction. - Ensure processes, procedures and regulations are clearly documented, in compliance and enforced across the operation. - Address, research and resolve exceptions (current or prospective) in a timely manner. - Provide assistance and support for any/all deployment initiatives within the US market

Qualifications

- Bachelor’s degree or higher, preferably with supply chain operation management background - At least 3 to 5 years of working experience in e-commerce marketplace operations - Excellent communication skills with the ability to secure alignment - Self-motivated and results driven, able to collaborate and ability to influence stakeholders D&I Statement TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Accommodation Statement TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $83093 - $190000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Job Overview
Job Posted:
1 year ago
Job Type
Full Time
Job Role
Operations
Education
Bachelor Degree
Experience
3+ Years
Location
  • Founded In
    Mar 16, 2023
  • Company Size
    500+ Members
  • Website Learn More