Job Description

Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services. The team is responsible for designing, building and operating our unified global datacenters.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.


We are looking to fill the critical role of Supplier Claims and Warranty Manager.  As a member of the Supply Chain Leadership team, you will be responsible for claims that arise from the construction of our data centers as well as equipment warranty management for Microsoft Datacenters globally.  This includes claims that could be associated with the General Contractor (GC) and other service providers as well as key equipment suppliers.  The role involves direct engagement with our partners across our Datacenter organization as well as our internal teams within broader Microsoft. 



Contracts Claims Resolution:

  • Develop & implement global framework for construction contracts claims resolution for all Global Supply Chain (GSC) Managed scope.
  • Work with Regional Claims Execution Leads and key stakeholders along with peer groups in Global Supply Chain (Category Management & Procurement, Quality, Transformation) and the partner functions (Legal, Corporate Risk, Finance) to establish/improve the process.
  • Analyze available data for adherence to contracts and the instances and resolutions of claims across the global portfolio. Develop response plans and recommend program changes.
  • Guide teams on contractual claims process in conjunction with Corporate, External Partners, and Legal.

Claims Mitigation:

  • Develop & implement global framework for Claims Mitigation.
  • Lead data center Global Supply Chain interface with legal and corporate risk teams.
  • Collaborate with legal on regular competitive assessment of Microsoft standard contract forms and supporting documents, recommending changes to appropriate leadership teams.

Claims Prevention:

  • Develop & implement global framework for Claims Prevention.
  • Partner with category management & procurement teams to establish and monitor a lean contract drafting and approval process that ensures outcome of contracts are clear and enforceable.
  • Focus on de-escalation of potential claims through effective stakeholder management to reduce risk of issues reaching full claims status.
  • Analyze claims data to identify trends and areas for improvement in the supplier relationship management process.

Claims Training:

  • Develop Claims training/education processes in partnership with stakeholders, peer groups, and partners.
  • Formally communicate and train claims processes in collaboration with legal to ensure expectations are documented and applicable engineering, construction, and other project team members’ roles & responsibilities are clear, understood, and incorporated into practice.

Claims Metrics, Dashboard, and Analytics:

  • Develop & implement metrics, dashboard, and analytics for the instances, causes, and resolutions of contract claims across the global portfolio.
  • Develop processes to maintain accurate records of claims and settlements in the company's systems.
  • Partner with Risk Management Team to ensure that claims risks are carried in regional reports and allowances are made in cost / schedule assessments.

Warranty Management

  • Understanding the warranty process and hand-off to operations
  • Identifying areas of risk and improvement in the warranty process
  • Implementing solutions that will reduce risk to Microsoft and save on repair costs




Minimum Qualifications

  • Bachelor's Degree in Business, Operations, Finance, Engineering, or related field AND 8+ years work experience in program management, process management, process improvement.
    • OR equivalent experience.
  • 5+ years of experience with construction claims resolution and process development. 
  • 5+ years of experience with a contractor, Engineering Procurement Construction (EPC) or a professional consulting services firm. 
  • 3+ years experience with contract management experience with an understanding of national and international construction contracts and the relevant processes and procedures. 


Preferred Qualifications:

  • Specialized expertise in construction claims processes and resolution tactics. 
  • Wide-ranging experience of roles and positions within the construction industry including roles with clients and contractors/subcontractors. 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter. 


Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).


Our Commitment to Pay Equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( )


Understanding Roles at Microsoft​
The top of this page displays the role for which the base pay ranges apply – Business Program Management IC6.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Job Overview
Job Posted:
1 year ago
Job Type
Full Time
Job Role
Bachelor Degree
8+ Years
  • Founded In
    Mar 01, 2023
  • Company Size
    500+ Members
  • Website Learn More