Job Description

Overview

▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. 

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶ About This Opportunity

Responsibilities

Overview:

The Manager, Loyalty is dedicated to supporting the 7Rewards and Speedy Rewards program with a view to deliver superior customer experience, resulting in retention and advocacy of the program.  This individual will lead a team focused tracking, measuring, and improving the loyalty programs.  This person must be analytically driven with a focus on delivering recommendations that are data based.

Responsibilities:

• Track loyalty KPI’s and identify opportunities for improvement
• Partner with loyalty strategy and execution team to ensure consistent measurement and improvement of loyalty offerings
• Understand business context and set up the right analytical frameworks.
• Work with data engineering to get the right and timely data.
• Mentor junior analysts and troubleshoot technical challenges.
• Set goals for direct reports and manage performance accordingly.
• Present analytical results to director plus team objectively.

Qualifications

• Education: Masters in analytics or MBA with a quantitative background.
• Experience: At least 7-10 years in analytics with 2 years in a supervisory role.
• Subject matter expert in loyalty and marketing analytics.
• Knowledgeable of cloud-based data sources like Azure.
• Highly proficient in SQL, Alteryx and PowerBI.
• Strong communication skills and ability to influence decisions across functions that do not report directly.
• Ability to manage multiple projects simultaneously and flexibility to change as required based on shifting priorities.
• Ability manage internal milestones and complex project timelines for excellent execution.