| Position Summary/Purpose of Position: | Service Desk IT Coordinators provide direct level 2 end-user assistance to the customers of the Division of IT Service Desk. The Service Desk provides IT support to the faculty, staff, and students of the University, including assistance with the Windows, Apple, and Linux operating systems, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support is provided over the telephone, on a walk-in basis, by remote control and live chat and via email. Service Desk Level 2 Analysts are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures. |
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| Minimum Qualifications: | Minimum Qualifications: Bachelor’s degree from an accredited college or university.
Knowledge, Skills, and Abilities:
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| Preferences: | Preferences: ● ITIL certification ● Help Desk Institute Customer Service Representative (HDI-CSR) |
| Additional Certifications: | Microsoft Certified Solutions Expert (MCSE), Apple Certified Mac Technician (ACMT), or Cisco Certified Network Associate (CCNA) certification is a plus. |
| Additional Information: | Benefits Included:
Salary range high $40,000s-low $60,000s **This position does not provide sponsorship for Visas. |
| Job Risks | Not Applicable to This Position |
| Physical Demands | This position requires the ability to lift computer equipment, and occasionally travel across campus to different locations. |
| Posting Date: | 03/01/2023 |
| Closing Date: | |
| Open Until Filled | Yes |
| Best Consideration Date | 03/22/2023 |
| Diversity Statement: | The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions. |
