Job Description

talech seeks to expand its Customer Success Operations function with this role. In this role you’ll provide project management and analytical support to see through key process improvement and development projects to create efficiency and effectiveness in the Customer Success organization.

The Customer Success Operations team assists the rest of the Customer Success teams (Professional Services, Technical Support, Customer Success Management and Knowledge Management) to enhance their ability to be effective. We do that by assisting them in deploying new tools, updating methodologies, developing new processes and launching other practice development projects. talech seeks to expand its Customer Success Operations function with this role. In this role you’ll provide project and analytical support to see through key process improvement and development projects to create efficiency and effectiveness in the Customer Success organization.

Primary Responsibilities:

• Run and/or support process improvement projects for the various teams within the Customer Success function.
• Recognize and take initiative to solve problems for the Customer Success teams to make their tasks and day-to-day experience easier and more efficient.
• Create tools and systems that capture data and represent the effectiveness of the teams and the effectiveness of the projects implemented.
• Project manages the implementation of various software(s) selected for the teams.
• Cross collaborates and communicates well with other teams to achieve project goals and initiatives.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to eight years of experience in operations-related experience

Preferred Skills/Experience

• Experience providing support for or running medium to large sized projects
• Proven expertise with SaaS solutions and Cloud technologies
• Propensity for hands-on work and diving in to solve complex problems. No task is too small to own
• Ability to adapt to a rapidly changing product and respond strategically to customer needs - - Strong interpersonal skills and track record of building collaborative relationships cross functionally
• Experience creating presentation decks in PowerPoint and analyzing data in Excel
• Experience with POS solutions and/or work with SMBs in Retail, Restaurants and/or Services fields is a plus
• Experience working with (and preferably deploying) technology tools used for Customer Success, including: CRM, Customer Success Management platforms, In-App guidance, Survey Tools, Learning Management Systems, etc.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.