Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data. U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. About the team We are looking for a talented Customer Solution Technologist. You will collaborate with our Development, Product, Account Management and various other Cross-functional teams in helping merchants and partners design, implement and operate innovative social Commerce solutions on TikTok's Commerce platform. Responsibilities: 1. Responsible for integrate with large brands, E-Commerce customers, and ISV partners, deeply understand customer business requirements, and help customers solve all integration problems ; 2. Establish a collaborative relationship between the internal Product RD team and ISVs , merchants, and partners, coordinate the resources of all parties, promote the solution of daily problems, and continuously optimize the collaborative process; 3. According to online feedback and business consultation, complete the content sorting, regularly sort out and summarize common problems, and produce solutions ; 4. Regularly carry out retrospective work on platform issues, collaborate with the operation team to produce recommendation reports , provide strategic adjustment plans, and help improve and optimize the Commerce open ecosystem.

Qualifications

1. Bachelor degree or above, 3 years or above technical support experience, understanding of E-Commerce scenarios and business processes ; 2. Be familiar with basic troubleshooting methods, understand SQL , Wireshark /Charles capture and other common technologies ; 3. Be familiar with a client side /server side language, such as: JAVA / Python /Javacript, can read the basic code logic ; 4. Having good oral expression and document writing ability, can explain complex technical language easy to understand, easy to operate ; 5. With cross-team communication skills, strong self-driving force ; 6. Having strong learning ability, can quickly familiarize with the knowledge of unfamiliar fields, and have strong ability to analyze and solve problems ; 7. Can communicate with foreign customers in English , with strong English writing ability . TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected].

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $86737 - $232000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.